Tesco Posted October 6, 2003 Report Share Posted October 6, 2003 Ok now they have given us a patch for the games that install what about a patch for the games that dont? Im not going to be palmed off with "send it back" I will have to pay money to send this back which im not willing to do. I would rather take it back to my local games store and say it was bought as a present, swap it for another title and go see my mate who has downloaded it and get a copy from him for free. A copy that WORKS i might add. I read in the official forum that they are blaming it on errors when it was copied to disk and this is "common on games disks" lmfao yeh right what a load of big hairy ones. I have NEVER had to return any game due to corrupt media and I have spoken to 3 or 4 of my friends who say the same thing. What a lame excuse. Im not at all impressed and dont see why the hell I should be spending my free time, a lot I might add trying to get this damn game to work being messing with my system settings, browsing forums and so on. This time could be spent gaming! Link to comment Share on other sites More sharing options...
Slaughter Posted October 6, 2003 Report Share Posted October 6, 2003 Yes, it is a sad thing indeed. I have contacted Cenega (the publisher), and they are working on a CRC tool to check the CDs. Not that it is going to help you much... Anyway, I have no better advice to give than what is already given. All I can say is that it's a great game... Link to comment Share on other sites More sharing options...
Pete Posted October 6, 2003 Report Share Posted October 6, 2003 Erm... disc errors aren't entirely uncommon actually. I've had two with my games collection, and bizarrely one of them was X-COM Apocalypse. Not that that's any consolation, but it does happen and it was just a bad batch in the above case. Link to comment Share on other sites More sharing options...
systems Posted October 8, 2003 Report Share Posted October 8, 2003 It's a sad event when publishers are forced to save costs by using cheaper media. I'd rather they put the price up 5p and gave us a top brand. I've only had one bad disc - twice! The RPG "Silver". I didn't give them a third chance. Link to comment Share on other sites More sharing options...
Pete Posted October 8, 2003 Report Share Posted October 8, 2003 The Apocalypse CD happened twice. In the end I just got it from a different store. No problems after that. If I'm really after a game, a pound here or there really doesn't make any odds to me if I have to get it elsewhere. Link to comment Share on other sites More sharing options...
Tesco Posted October 8, 2003 Author Report Share Posted October 8, 2003 "I have contacted Cenega (the publisher), and they are working on a CRC tool to check the CDs. Not that it is going to help you much." Thanks Slaughter, to tell u the truth im really getting very fed up now and am very close to returning it for another title. I sent Cenega an email over 48 hours ago and had no reply so...noI wont put what im feeling at the moment. Its not a CRC error im getting. When I try to install and get the error msg it asks me if I want to send an error report and when I say yes guess where it goes - to Installshield. So I guess its down to them. Sent them many error reports and like Cenega, got no bloody reply. ***I have just had an email from Cenega and have been told to send it back *sighs* I have replied and will wait to see what they have to say.*** Link to comment Share on other sites More sharing options...
Edge Posted October 9, 2003 Report Share Posted October 9, 2003 I am assuming that this is a game you bought online? Otherwise, I don't know of a single game retailer that won't take back product because of bad media for exchange. Link to comment Share on other sites More sharing options...
Pete Posted October 9, 2003 Report Share Posted October 9, 2003 Indeed, and I would urge you (if you haven't tried this already) to try and get it from a different retailer if you take it back to make totally sure. Not to go and intentionally annoy you further, but can you keep comments about illegal activities such as ...and go see my mate who has downloaded it and get a copy from him for free. A copy that WORKS i might add. off these forums please. Having said that, is thecopy he has downloaded a copy that works on your machine, or just one that you know works on his machine? What's the exact error report as well if you don't mind me asking? There's a chance you've posted it somewhere else, but I've got 250+ topics to read through and moderate tonight, so forgive me for overlooking it Link to comment Share on other sites More sharing options...
Tesco Posted October 10, 2003 Author Report Share Posted October 10, 2003 Ok here we go... Its a friend who has managed to install his d/l copy on to his system and it works without problems. I took my original copy in to work today with the intention of taking it back to any games shop. Mmmm I thought lets see if it installs onto my system at work, sure enough it installed (but I cant play the bloody thing as im not allowed). When I exchanged my copy and got the new one home I get exactly the same damn error msg Error Code: -5004 : 0x80041f42Error Information:*C:\Program Files\Common Files\InstallShield\Professional\RunTime\0701\Intel32\iKernel.dll>Include\CoCreate.cpp (41)>SetupDLL\SetupDLL.cpp (1504)pAPP:UFO AftermathPVENDOR:ALTAR interactivePGUID:3699BC50-DA7B-4DA7-BB43-2981C9178FAD$7.1.100.1248@Windows XP Service Pack 1 (2600) IE 6.0.2800.1106 So thier cheap CD's wont install with Pioneer DVD drives me thinks. "I've got 250+ topics to read through and moderate tonight, so forgive me for overlooking it" I dont envy you at all Link to comment Share on other sites More sharing options...
Slaughter Posted October 10, 2003 Report Share Posted October 10, 2003 I installed mine on a Pioneer DVD drive. So I'm pretty sure that's not the problem... . Sadly I have no idea what it may be. Have you tried the interactive support form? Or sendt them a mail? You can find the address here. Link to comment Share on other sites More sharing options...
Tesco Posted October 10, 2003 Author Report Share Posted October 10, 2003 I have tried the ISF and all I get is corrupt media return product and yes I have contacted thier staff by email and was told return your media and I then replied and asked them to tell me what the error is/contact installshield and tell me what the error means...still waiting for a reply. Installshield are a bunch of * I have sent many error reports and no one has got back to me and told me what this error is. Same old story people are so willing to take your money. Im more sympathetic with the game makers, at least they have got back to me at least once even if it was just them saying return it. Feeling pritty let down. If I know what the damn error msg is I could at least do something about it. Funny how the game installed on my CD-rom at work Im going to try this second copy at work as well. Link to comment Share on other sites More sharing options...
Slaughter Posted October 11, 2003 Report Share Posted October 11, 2003 Here's a thought. I saw this mentioned on the official boards. How about making a iso image of the CD, and mounting it. That way you will be installing from your HD. I can guide you through it if you are interested in trying it.... Link to comment Share on other sites More sharing options...
Pete Posted October 11, 2003 Report Share Posted October 11, 2003 Indeed, or perhaps a backup of the CD onto a blank CD may solve it? Evidentally your machine can recognise that the disc is there, but can't get past that as it doesn't like it. I'm now very interested to see if either of the above will solve the problem, as we can then pass on to ALTAR what the most common cause of this type of problem is Not much of a help for yourself Tesco, but hopefuly this will prevent similar annoying problems in the future. I don't envy ALTAR either though, as they've probably got over 1000 posts to sift through. Ah the relief at only running a fansite Link to comment Share on other sites More sharing options...
Frenchie Posted October 11, 2003 Report Share Posted October 11, 2003 This may not be relevant to your problem, but I have had several problems with installing games and InstallShield errors. If you go to the InstallShield website they suggest that you delete the C:\Program Files\Common Files\InstallShield\Professional directory and this has solved all of my problems. Your problem sounds different to mine but this may work. Can I suggest you rename the folder rather than take the drastic step of deleting it Hope this helps Link to comment Share on other sites More sharing options...
Tesco Posted October 12, 2003 Author Report Share Posted October 12, 2003 Frenchie I could kiss ya!!!!! Mods please post a sticky for anyone have the same sort of install issues. I did as Frenchie said and low and behold its now sitting pritty on my D: drive. Problem sorted. An appology to the game makers for getting wound up with them. Bloody installshield!!!! Link to comment Share on other sites More sharing options...
Pete Posted October 12, 2003 Report Share Posted October 12, 2003 LOL - It's still an odd one that doesn't seem to have popped up on any other game, but Frenchie - you're member of the day If only we had a medal or something. Link to comment Share on other sites More sharing options...
Frenchie Posted October 12, 2003 Report Share Posted October 12, 2003 :lashes: awwww shucks! not sure about the offer of a kiss though! Pleased I could help Link to comment Share on other sites More sharing options...
Slaughter Posted October 12, 2003 Report Share Posted October 12, 2003 Another happy customer . I sure hope you like the game after all that trouble Tesco! Thanks for the help Frenchie! Link to comment Share on other sites More sharing options...
Tesco Posted October 13, 2003 Author Report Share Posted October 13, 2003 Thanks also to Pete and Slaughter for you help and advice. Im playing it now an its very good indeed. Link to comment Share on other sites More sharing options...
X800 Posted March 3, 2005 Report Share Posted March 3, 2005 This may not be relevant to your problem, but I have had several problems with installing games and InstallShield errors. If you go to the InstallShield website they suggest that you delete the C:\Program Files\Common Files\InstallShield\Professional directory and this has solved all of my problems. Your problem sounds different to mine but this may work. Can I suggest you rename the folder rather than take the drastic step of deleting it Hope this helps<{POST_SNAPBACK}> Sent you a pm. Thanks for saving my new laptop a horrible death. Link to comment Share on other sites More sharing options...
Pete Posted March 4, 2005 Report Share Posted March 4, 2005 Welcome to the forums X800. I'm not sure Frenchie is online that much any more:Last Active: 5th November 2003 - 10:12 AMbut if you click on his member name, you will see an option to the bottom-left of his info screen to email him if you want to get in touch Link to comment Share on other sites More sharing options...
X800 Posted March 4, 2005 Report Share Posted March 4, 2005 I think the pm I sent and the post I made was more like therapy,lmfao I just got this new laptop and when this wasn't working I as getting torqued. Well thats just about with anything, I just hate errosr like that on a sweet machine. Link to comment Share on other sites More sharing options...
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